Frequently Asked Questions
We are here for your convenience 24 hours a day, 7 days a week, all year round. We have a 24-hour care coordinator available to respond to your needs.
Services are individualized and tailored to your specific needs. We charge based on the services you choose. Please contact us for more information.
To ensure we provide our clients with a safe, effective and efficient service, we ensure all our employees undergo thorough background checks. These include a current criminal record check (no older than 3 months to date), a Provincial Child Abuse Registry Check (upon application process), a current CPR level C certificate (no older than 1 year to date), and a current Emergency First Aid certificate (no older than 3 years to date).
Yes, once hired, staff are required to attend the following courses: In-House Orientation and Workshop, Non-Violent Crisis Intervention Training, PHIA Training, Dementia Training, Non-Verbal Communication Training, as well as service-specific training based on their role in the agency.
We provide basic transportation at a low cost to and from shopping, errands, school and activities. Staff are required to have a current driver’s licence with good standing history.